Elliot King of Reality Restored Cleaning
“Since completing the C1, C2 & U1 training at Prochem we have transformed the way we operate our business. Surveys have had a massive impact and I can’t state enough how powerful they are, not just for assessing risk, but for selling. We made surveys compulsory for every enquiry we receive or else we do not progress with them. We’re converting prospects who complete a survey to customers nearly every time and have doubled, in some instances, even tripled our order value in comparison to how we operated before the training.
“We feel competent and confident and that is what we give our prospects using the processes you trained us on. Also, we’re delighted to announce that we are now active associate members of the National Carpet Cleaners Association (NCCA)! I can’t thank you all enough for sharing your knowledge and expertise with us. We’ll be back for more courses in the near future.”
Rhian Grainger of RF Flooring
“Must say what great courses Prochem offer and what a great productive day. Phil and Adam make it great to learn from and listen to any questions you have always willing to point you in the right direction.
“We are booking up some more of the courses with these guys and would highly recommend them to anyone that’s starting out or already has a business in this industry! Big thanks to Phil and Adam. from all at RF Flooring.”
James Gibson of JG Carpet & Upholstery Cleaning
“I’m James from JG Carpet & Upholstery cleaning. Five months ago I decided to start a carpet cleaning company, now I’m part of the NCCA thanks to Phil and Adam. I can’t stress enough about how good the Prochem courses are!!!!
“Phil and Adam are a great example of offering advice, knowledge on carpet, cleaning, upholstery cleaning, stain removal and much more and no question is a silly question. The courses are best known out there and anyone thinking of starting a Business look no further!!!!
“A quick break down – the course is made up classroom, practical, and questions and answers, you even get a free lunch and hot drinks. After attending a certificate will be issued. I have made many friends within the industry and am now a competent carpet cleaner.
“So overall 10/10 and I will be attending more courses, great day out with great people and a massive thank you to Phil and Adam for all their help.”
Libra Carpet Cleaning
“I have recently attended the day 1 carpet cleaning course and I can definitely recommend it to anyone that is new to the industry or to increase or brush up on their knowledge.
“The trainers were exceptionally good, rotating throughout the day and there was so much knowledge behind them that I even learnt loads of new things on the day.
“Overall the training was in-depth and informative. We were given training folders and we can add to that as and when if you go on another course etc. so you can have it all to hand in the van if needed.
“The lunch choices were superb! We had salad, chicken balti, rice, naan breads, sandwiches and not to mention the profiteroles which went down very well.
“I will be booking another course very soon!”
“I recently attended a 1 day carpet cleaning course via Zoom, Phil and Adam were great, so informative, every area covered in the course was explained and discussed so thoroughly.
“I learnt a lot just from that one day and will definitely be booking up some other courses. Thank you Prochem, well worth it.”
Martine Mellor of Niro Cleaning
“Had an amazing training course with Phil and Jon today I now have a feeling of confidence knowing that I’m a little wiser and may be a little smarter that I can give our customers a better level of service.
“If you’re looking at having a better understanding on what chemicals and equipment you need for floor cleaning or carpet cleaning then I would recommend these courses to any cleaner or cleaning company.
“What they offer is knowledge and experience which can only increase productivity within your own business. Their support has been outstanding. Thanks again.”
“As someone that is new to this industry and starting my own business, I thought I’d try the one day upholstery cleaning and one day carpet cleaning courses over zoom. Both courses were absolutely fantastic and very helpful.
“The people training are what you would expect, extremely professional and knowledgeable in every aspect. I learnt so much just from these one day courses and would highly recommend.”
Simon of Castleford Carpet Cleaning
“Probably the best on-line course I’ve done if not one of the best courses in general. I was really happy and learnt so much. The course content was outstanding and very well presented. A very professional organization with excellent tutors who were very knowledgeable. I would recommend to anyone and would love to attend another Prochem online course. The on-line course was all I needed and fulfilled all aspects. And finally, I would highly recommend a Prochem course. The tutors were amazing, the course duration was perfect, the content was good and in depth for newcomers like myself and it was easy to digest. Zero technical errors and most of all enjoyable. Absolutely loved it guys. Thank you and well done.”
Sam Carr from Nottinghamshire
“Thank you very much for running the course, I really enjoyed it. The course and content in my opinion, we’re delivered exceptionally well and in a way that all could understand. Relating topics to real life experiences made it even easier to understand. I certainly would recommend Prochem online training, it was brilliant. The content was relevant and interesting. The way in which it was presented made it engaging. All questions were answered throughout the course. It’s given me great confidence in delivering exceptional service and standards to my customers. Thank you!”
Luke Barnes of Blue Rose Services, Hampshire
“The Prochem on-line training is extremely well organized and informative, excellent value for money and I wouldn’t hesitate in highly recommending this to others looking to partake in CPD.”
Leszek Lajnweber of Clean and Tidy Natalia & Leon, Basingstoke
“The presentation was very interesting and YOU show in a very professional way. 100% I can give recommendations about the Prochem on-line course. Phil and Adam do a very great job of explaining and giving lots of information about cleaning carpets. Great professional and confident leaders in Prochem course.”
David McMahon from the Republic of Ireland
“I found the U1 on-line course interesting and with a lot of useful content, and presented to a very high standard. Yes, I would most definitely attend another online Prochem course. As I am some distance from the Prochem Training Centre online courses probably suits me best, but hopefully I could attend a course in Chessington at some stage. I would highly recommend the U1 online course. It was so well presented by very knowledgeable instructors who engaged a lot with the attendees. The content of the course contains interesting information, but more importantly all the relevant content that is required to clean upholstery, and this course will most definitely help the confidence of anyone looking to do so.”
Narramor of NW Cleaning & Maintenance, North West London
“I would like to thank you very much for the well-organized training. I am new in this business but the material was very impressive and the instructors were truly inspiring. I am more confident to accept upholstery cleaning jobs as a result of the training. I particularly enjoyed the videos presented it was very illustrative and made the content easier to understand. You all have done a great job. I look forward to attending the C1 next week.”
David Milton of Clean R Carpets
“Good afternoon Phil. Just a quick email to say thank you to yourself and Adam for conducting a fantastic course on Monday. With all the restrictions in place you both dealt with this superbly.
“Been on lots of courses as you know and I was highly impressed with both of you from the way you conducted yourself and Prochem. Will certainly be looking to book more courses in the future.”
Craig Lazenby of Hydra Carpet Care
“This message is just to say a big thanks to the training team at Prochem. I attended one of your 2 day carpet cleaning courses a few months back knowing absolutely nothing about cleaning carpets, my trade is just to fit them, and I learned so much on your course the cleaning is now going hand in hand with the fitting doubling my work load, I am getting cleaning off the back of fitting and vice versa. This has been a great success attending your course and I have had a 100% conversion rate from on-site inspections to getting the job through the knowledge I was taught and my keenness to learn.”
Simon Rose of All Round Cleaning
“I recently attended both the one day carpet course and the following days’ upholstery course and I would like to take this opportunity in thanking Prochem for your wonderful hospitality during those superb training courses. Conducted by true professionals, with time served experience in the industry, in an interesting and informative way. I would also like express my interest in attending both the hard floor course and the stain removal course, as early as possible.”
Sheila of Environmental Yacht Services Antibes, France
“I must thank you for your very pleasurable day doing the upholstery course. The course was very well presented by both Phil and Adam and I enjoyed the day very much. I look forward to being able to use the information to enhance my business. Thank you and I look forward to re-visiting the UK to attend the stain removal course soon. PS – I loved the lunch!”
Dan Gunner of ProCarpet Cleaning
“I recently attended the advanced stain removal at Prochem and found it a long day but it very soon, became highly beneficial and has indeed sharpened my focus into this part of my cleaning business. I now find that it gives me far more confidence to discuss with customers the options. In fact, the day after the course, I had call from a client that resulted in a professional and successful job when I might have opted against the task.”
Chris Wenzel of Spring Clean, Huddersfield
“Believe me, the Prochem hard floor course was worth every penny! I can now do floor cleaning and maintenance that I wouldn’t even have attempted before. The course was extremely beneficial and the money I invested in that trip, I have earned back several times over. You’ve got to invest in yourself as well as in machines and equipment. I am also very pleased with the help I have received from the Prochem technical help-line.”
Anthony Nash of A+ Cleaning Services, Stroud, Gloucestershire
“It was my local distributor who advised me to come on a Prochem carpet cleaning course and I’m really glad I came. I feel so much more confident since doing that course. I always test fibres and dyes now and I feel I know exactly what I’m doing. Taking the training course has definitely had a real impact on my business. I am hoping to continue moving away from general cleaning to a more specialised (and more lucrative) carpet and upholstery cleaning service. The trainers were great and I absolutely recommend other carpet cleaners to do the course.”
Peter Bennett of Prime Image Cleaners, Greenford
“My partner did the one day carpet course some years back and said it was excellent. I was really pleased I did it because although I’m quite new to the industry I was able to go home and teach him a thing or two! I feel much more technically aware since doing the course and I am definitely much more successful with stain removal. I’m also very careful now about over-wetting, which is something that can really cause the problems. However, my only real regret was not coming on a two-day carpet course. I can see now that as I haven’t had that much experience yet, it would have been better for me to come for the two days. In fact I’ll probably come back for the two-day course next year and keep up with what’s new on the carpet cleaning scene.”
Tom Dean of Beneast, Blackpool
“The carpet cleaning course was “very professional and the presentation was excellent”. The upholstery course “was another very interesting day, with an excellent manual for future reference.”