The latest contractor to take up the offer of bespoke training from Prochem, London-based GreenZone Cleaning and Support Services specialises in commercial and tenancy cleaning, specialist and window cleaning, as well as waste management.
Award-winning, with exceptional sustainability standards at the heart of all it does, the company is also holder of the prestigious HRH The Prince Of Wales Royal Warrant for continued service within The Royal Household.
Improving the knowledge of team members is a day-to-day goal at GreenZone for whom Prochem Training Manager, Phil Jones, put together a four-day package based around two days of specialised carpet cleaning training and two of hard-floor cleaning and maintenance. Attendees included operations and contract managers, specialist technicians and members of the sales team.
During the carpet course, all learnt about the pitfalls of carpet cleaning and how to avoid them, as well as receiving a detailed explanation of the differences in carpet types that they may encounter in both commercial and residential settings.
On the hard floor cleaning course, the Prochem training team explained which flooring types can take a seal and polish and when the staff can use both or neither.
Many attendees were amazed at the various ways that carpets can be cleaned and actually learnt some more cost-effective methods, which will only improve the service GreenZone offer.
“And the sales team admitted that they now have a much better understanding of the job that the specialist cleaning teams do, out in the field!”
GreenZone uses both Prochem products and machinery for carpet cleaning and hard floor maintenance, and wanted to learn more about the product range, as well as the methodology of cleaning each surface.
Inevitably there was strong interest in Prochem’s ‘Natural” range of cleaning detergents: biodegradable products with sustainable ingredients and fragrances whose attributes comply with GreenZone’s own ‘green’ credentials.
Attendees were particularly impressed when Prochem Area Sales Representative, Jon Ewing, restored a very heavily-soiled carpet with E717 Natural Carpet & Upholstery Prespray and rinse-extracted with E772 Natural Carpet Cleaner – and all with cold water!
The GreenZone team themselves enjoyed plenty of hands-on time with both carpet and hard floor cleaning machinery during the course, right down to applying new layers of C503 Proshine metalised-emulsion polish on one floor.
Says Phil: “All GreenZone staff that attended seemed to thoroughly enjoy the event and walked away with a certificate to prove their attendance!”
GreenZone have already signed Prochem up to a set of two specialist stain removal courses later on in the year to further enhance their skills and quality of customer service.